We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at info@thekayse.com
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
If you notice any damage, please take photos for your records and contact us within 24 hours.
In such cases, you do not need to pay return shipping costs. We will cover the cost of returning the product.
If your return is accepted, we will send you instructions on how the package should be shipped. Returns without a prior request will not be accepted.
The return address is:
RM 01, 26th Floor, Workinf View Comm Building,
21 Yiu Wah Street, Causeway Bay, Hong Kong
Returns will only be accepted if requested within 14 days of the customer receiving the products. If the return request is made after this period, the store reserves the right to refuse the return.
Return shipping costs will be covered by either the company or the customer, depending on the following criteria:
• If the reason for the return is due to the customer, they will be responsible for the shipping costs (the amount depends on the chosen carrier).
• If the reason is due to the company (wrong or damaged product), the customer will not have to pay for shipping.
In addition, the store commits to sending all tracking codes within 3 business days after payment confirmation. Only during the period between purchase confirmation and the issuance of the tracking code can the customer request changes to their order.
Refunds
Once we receive the return you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thekayse.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without a return request will not be accepted.
For any questions about returns, you can contact us anytime at info@thekayse.com.